Position Open

POSITION: Director of Philanthropic Services

DATE POSTED: 7/3/2008

ORGRANIZATION DESCRIPTION: Bringing together people, ideas and resources, Tides actively promotes change toward a healthy and just society, one which is founded on the principles of social justice, broadly shared economic opportunity, a robust democratic process and a sustainable environment. Tides believes healthy societies rely fundamentally on respect for human rights, the vitality of communities and a celebration of diversity.

Tides offers an array of services that amplifies the efforts of forward-thinking philanthropists, foundations, activists, and organizations to make the world a better place. Made up of Tides Foundation, Tides Center and Tides Shared Spaces, Tides' core capacities are in philanthropy, fiscal sponsorship and nonprofit real estate services. For more information about Tides, please visit www.tides.org.

Founded by Drummond Pike in 1976, Tides Foundation has provided professional and innovative services to individuals and institutions committed to accelerating positive social change through philanthropy. Tides Foundation offers donor advised funds and other grantmaking vehicles as well as professional philanthropic advice, institutional regranting services, comprehensive grants management and much more. It also creates opportunities for learning and builds community among donors and grantees committed to fairness, equality and the sustainability of this world.

POSITION SUMMARY: Reporting to the SVP/Managing Director of Tides Foundation, the Director of Philanthropic Services develops and manages Tides Foundation's philanthropic programs and services, includes managing the delivery of institutional and individual donor services, managing donor relationships, supervising and coaching 15-20 dedicated client service teams, and developing and implementing grantmaking initiatives, grants administration, and strategic partnerships.

The Director of Philanthropic Services is accountable for the quality of client experience with Tides Foundation. S/he is the primary champion for Foundation client satisfaction and retention, requiring partnership and collaboration within the Foundation across Tides to ensure that shared clients receive excellent services. S/he also leads the movement to continuously improve services and programs, ensuring that Tides Foundation is achieving its mission of supporting and strengthening progressive social change through creative philanthropy.

The Director of Philanthropic Services works with the Director of Operations to develop and implement strategic goals and objectives, maintains quality assurance, and coordinates evaluation procedures. S/he also collaborates with the Communications & Marketing team to monitor trends in the sector, define markets and outreach strategies, and ensure that the client experience is reflected in communications materials. As a member of the Management Team, s/he plays a central role in Tides leadership and works closely with the Foundation's Managing Director and Board of Directors, as well as the CEO and EVP of Tides, and the Managing Directors of Tides Center and Tides Shared Spaces.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage the Design and Delivery of Client Services

Ensure client satisfaction and retention through consistent, high quality services to individual and institutional donors
Develop innovative and effective services that reflect an understanding of client needs and the philanthropic sector
Serve as an ombudsperson for clients in the resolution of high-level conflicts and concerns
Partner with Finance and Operations to negotiate service contracts and fund agreements systems responsive to client needs
Work with Philanthropic Advisors on formulation of programmatic strategies and client services
Collaborate with Communications in prospect development and donor engagement
Collaborate with Director of Operations and Director of Finance to ensure synchronization of decision-making and implementation on a full range of management and client service issues.

Manage and Lead Philanthropic Services Staff

Manage distribution of new and ongoing client assignments to maximize efficient and effective service delivery
Coach and proactively support the professional and career development of staff with a range of experience levels, including partnering with Human Resources on recruitment, retention, and staff development
Inform and advise on all services, programs, and communications that impact, affect, or relate to clients
Support strategic and cross-team planning

Support the Managing Director in Strategic Development for the Foundation

Lead the development of staffing structures and processes to support effective service delivery to clients
Partner with Information Technology group and other Foundation stakeholders to ensure the Foundation's technology platform is developed and deployed to improve service, capture efficiencies, and support client service delivery and cross-entity program development
Define indicators of success and methods of measuring progress, including regular reporting to senior management team and Board
In collaboration with Finance department, set benchmarks for revenue and growth, manage existing revenue related to client fees, and participate in annual and long-term planning activities, as well as the implementation of these plans

Build and Maintain Relationships with Philanthropic and Progressive Communities

Develop strategic alliances and partnerships with organizations, individuals, networks, and vendors as client needs and Foundation growth require
Represent the Foundation publicly by participating in site visits, conferences, and other gatherings

Build Tides Network

Manage shared programmatic endeavors at the network level, including partnerships that engage both donors and projects
Build knowledge management and data sharing capacity, to measure progress and impact, and support a learning culture across Tides
Lead ongoing process improvement toward efficiencies in service delivery that enable staff to engage in a more consultative and pro-active manner

Other duties assigned by the SVP/Managing Director of Foundation.
Some travel required.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to translate creative ideas into action in ways that balance progressive vision and values, donor input, organizational infrastructure and operations, and financial strategy
Ability to lead strategically, collaborate effectively and mange operations efficiently
Demonstrated record of taking individual leadership as well as building effective and collaborative teams
Demonstrated commitment to progressive social change and ability to engage in strategic and analytical thinking around issues of social change
Excellent oral and written communication skills: ability to communicate effectively via phone and email, draft clear and concise memos and other documents, communicate effectively with diverse constituents, and speak comfortably and effectively in public settings
Strong analytical skills; ability to assimilate and present information in a clear and concise manner
Proven ability to develop proposals, make presentations, and communicate directly with clients to develop business, negotiate fees, and solicit support for funding collaborations
Proven ability to lead, motivate, and empower staff to excel, while managing complex relationships
Exceptional interpersonal and relationship-building skills
Ability to manage, track, and understand advanced financial management concepts
Ability to manage initiatives and budgets efficiently
Ability to articulate Tides Foundation's value-add and business model
Commitment to innovation and experimentation, and the ability to manage risk
Ability to demonstrate sensitivity to and appreciation for diverse viewpoints, different communication styles, and a wide range of diverse colleagues
Ability to remain flexible while dealing with the challenges of a changing environment and diverse client requirements
Ability to appreciate and contribute to a work environment that values integrity, adaptability, reliability, collaboration, a commitment to learning, and a sense of humor

EDUCATION AND EXPERIENCE:

An undergraduate degree required
Advanced degree or equivalent training in management preferred
10+ years of nonprofit management, program, and supervisory experience in operation of $5M+
5+ years experience in philanthropy

APPLICATION INSTRUCTIONS: Only candidates who meet the above-stated qualifications will be considered. Your resume MUST INCLUDE A COVER LETTER EXPRESSING YOUR INTEREST IN WORKING TO SUPPORT TIDES AND WHY YOU ARE QUALIFIED FOR THIS JOB. Please submit your application to jobs(at)tides.org. No phone calls please!

ABOUT TIDES: Tides offers a competitive salary and a comprehensive benefits package, including health insurance at no cost of employees, Flexible Spending Accounts, pension, 403b, basic Life and AD&D, short and long-term disability, and Health Advocate program.
In addition, Tides offices are located in San Francisco's beautiful Presidio National Park. We have a casual work environment, a progressive work culture, and have been named one of the top 100 nonprofit organizations in the U.S. We are q quick walk to the beach, Crissy Field, and all the hot spots for lunch on Chestnut Street and the Marina District. Our employees are as diverse as they are fund to work with - making this a great place to learn while making new friends.

Other great aspects to working at Tides:
• Free parking (rare in San Francisco!)
• Free downtown shuttle service from Embarcadero BART and TransBay Bus Terminal.
• Birthday is a paid day off!
• On-site organic cafe (breakfast and lunch)
• YMCA & pool next door.
• Flexible work schedules (at manager's discretion).
• A 1,480 acre national park from the Pacific Ocean to the San Francisco Bay to explore on your own lunch break or after work!

EQUAL EMPLOYMENT OPPORTUNITY
Tides is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the Lesbian, Gay, Bisexual, and Transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, martial status, medical condition (cancer-related) of the conditions of Acquired Immune Deficiency Syndrome (AIDS) and AIDS Related Conditions (ARC).

APPLICANTS WITH DISABILITIES
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.