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Position Open

POSITION: Membership and Marketing Coordinator

DATE POSTED: 5/28/2008

ORGANIZATION DESCRIPTION: Bringing together people, ideas and resources, Tides actively promotes change toward a healthy and just society, one which is founded on the principles of social justice, broadly shared economic opportunity, a robust democratic process and a sustainable environment. Tides believes healthy societies rely fundamentally on respect for human rights, the vitality of communities and a celebration of diversity.

Tides offers an array of services that amplifies the efforts of forward-thinking philanthropists, foundations, activists, and organizations to make the world a better place. Made up of Tides Foundation, Tides Center and Tides Shared Spaces, Tides’ core capacities are in philanthropy, fiscal sponsorship and nonprofit real estate services.

Tides Shared Spaces helps create environmentally sustainable workspaces for nonprofits and communities to come together. Tides Shared Spaces offers values-based investors an opportunity to earn a strong financial return while supporting dozens of nonprofit groups through investments in green nonprofit centers.  Organizations sharing space realize cost efficiencies and gain access to new ideas, potential partners and expanded opportunities. Tides Shared Spaces operates the Thoreau Centers for Sustainability and The NonprofitCenters Network. The NonprofitCenters Network, a program of Tides Shared Spaces, is a cross-sector learning community of nonprofit and philanthropic leaders, real estate and finance industry professionals, and public officials promoting shared nonprofit workspace.  For more information, visit www.nonprofitcenters.org.

POSITION SUMMARY: Reporting to the Associate Director of The NonprofitCenters Network (NCN), the Membership & Marketing Coordinator will help to build and support NCN's growing membership, coordinate events and conferences, manage publication production, and maintain systems to strengthen The NonprofitCenter Network. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Membership

  • In collaboration with the Associate Director, develops and implements effective marketing and acquisition strategy to increase NCN's membership.
  • Develops and implements a successful membership retention strategy.
  • Responds to inquiries via phone, email and mail; establishes the initial rapport with current and potential members, and performs preliminary screening for NCN support and services.
  • Oversees delivery of current member benefits and develops new member benefits with other staff.
  • Oversees production and dissemination of all membership materials, including correspondences, prospect mailings, special appeals, and list exchanges.
  • Coordinates and processes membership applications, renewals, and expirations in a timely manner.
  • Develops and maintains orientation packets for new members.

Event Management

  • Assists in the planning and marketing for NCN-sponsored events and conferences.
  • Manages logistics for NCN-sponsored events and conferences.
  • Coordinates NCN’s exhibits and presentations for conferences and events.

Publications

  • Develops, writes, and produces communication vehicles directed to members and the general public (i.e., newsletter, website, etc).
  • Manages production of new resource publications, including fact sheets, guide books, and other resources.

Database Management

  • Maintains and updates a highly accurate contact database, including creating new member records, updating existing records, and deleting duplicates.
  • Collaborates with Information Technology staff on database management.
  • Produces membership statistical reports, including reports on progress of meeting recruitment and retention goals.

Team Support

  • Participates in the Tides Shared Spaces team to support the team's overall goals.
  • Other duties as assigned.

KNOWLEDGES, SKILLS AND ABILITIES:

  • Excellent project management skills; Must be able to plan and manage projects both independently and with other colleagues.
  • Demonstrated history of taking initiative and following through on responsibilities. 
  • Strong organizational, creative problem-solving, and analytical skills; ability to manage situations and meet demanding deadlines.  
  • Enthusiastic, motivated, and flexible; ability to strategize.
  • Excellent attention to detail.
  • Excellent written and verbal communications skills.
  • Knowledge of the nonprofit sector.
  • Familiarity with email marketing campaigns.
  • Strong interpersonal skills to work constructively with a wide variety of people and organizations.
  • Ability to prioritize and balance multiple tasks and projects.
  • Exceptional customer service skills.
  • Advanced MS Office skills: Word, Excel, Outlook and PowerPoint.
  • Knowledge of real estate a plus.
  • Adaptability: enjoys the challenges of a changing environment and diverse client requirements.
  • Willingness to accept and take on new challenges for professional growth.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree, or equivalent of experience and education required.
  • A minimum of 2 years post-college work experience, preferably in a membership capacity for an association or nonprofit organization.
  • Experience working with database systems, Salesforce experiences a plus.

PHYSICAL DEMANDS:
While performing the responsibilities of the job, the employee frequently sits, and occasionally stands, walks, talks/listens, stoops, kneels, crouches or crawls, and reaches with hands and arms.  The employee occasionally lifts up to 10 lbs.  Close and distance vision is required.

APPLICATION INSTRUCTIONS:
Only candidates who meet the above-stated qualifications will be considered.  Your resume MUST INCLUDE A COVER LETTER EXPRESSING YOUR INTEREST IN WORKING TO SUPPORT TIDES AND WHY YOU ARE QUALIFIED FOR THIS JOB.  Please your application to jobs(at)tides.org, no phone calls please!

ABOUT TIDES
Tides offices are located in San Francisco's beautiful Presidio National Park. We have a casual work environment, a progressive work culture, and have been named one of the top 100 nonprofit organizations in the U.S. Just a quick walk to the Beach, Crissy Field, and all the hot spots for lunch on Chestnut Street and the Marina District. Our employees are as diverse as they are fun to work with - making this a great place to learn while making new friends.

Other great aspects to working at Tides:

  • Free parking (rare in San Francisco!)
  • Free downtown shuttle service from Embarcadero BART and TransBay Bus Terminal.
  • Birthday is a paid day off!
  • On-site organic café (breakfast and lunch).
  • Mission and values based organization with like-minded coworkers.
  • YMCA & pool next door.
  • Flexible work schedules (at manager's discretion).
  • A 1,480 acre national park from the Pacific Ocean to the San Francisco Bay to explore on your lunch break or after work!

EQUAL EMPLOYMENT OPPORTUNITY
Tides is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the Lesbian, Gay, Bisexual, and Transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition (cancer-related) or the conditions Acquired Immune Deficiency Syndrome (AIDS) and AIDS Related Conditions (ARC).

APPLICANTS WITH DISABILITIES
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Click here, for a complete list of Tides jobs.