Organization Description:
Tides is a values-based, social change platform that leverages individual and institutional leadership and investment to positively impact local and global communities. Tides pursues multiple, related strategies to promote this mission. From green nonprofit centers to programmatic consulting, donor advised funds to fiscal sponsorship, grants management to risk management and more, Tides gives members of the nonprofit and philanthropic community freedom to focus on the change it wants to see. For more information, please visit www.tides.org.

Position Summary:
Reporting to the Senior Consultant, Nonprofit Centers, the Membership Services Coordinator will help build and support NCN’s growing membership, coordinate fundraising efforts, and maintain systems to strengthen The NonprofitCenters Network.

The NonprofitCenters Network, a program of Tides, increases the capacity and effectiveness of the nonprofit sector by supporting the development and ongoing operations of shared collaborative workspace and services for nonprofits and other quality nonprofit workspaces.

The Membership Services Coordinator is an exempt position. Exempt employees are expected to work the appropriate and necessary time in order to complete key assignments and related tasks on schedule.

Essential Duties and Responsibilities:
Membership Management
•    Develop and implement effective marketing and member acquisition strategy to increase NCN’s membership
•    Develop and implement a successful membership retention strategy
•    Oversee production and dissemination of all membership materials, including correspondence, prospect mailings, special appeals, and list exchanges
•    Maintain analysis of membership recruitment and retention metrics, along with industry benchmarks
•    Collaborate with NCN Steering Committee Membership Subcommittee to develop Steering Committee initiatives to increase and retain membership
•    Respond to inquiries via phone, email and mail; establish the initial rapport with current and potential members, partners and sponsors, and perform preliminary screening for NCN technical assistance support and service
•    Verify and oversee delivery of current member benefits and develop new member benefits with other staff
•    Develop and manage affinity group forums
•    Develop, write, and distribute communication vehicles directed to members and the general public (i.e., newsletter, website, social networking tools, etc.) in conjunction with Tides Communication staff and Products and Education Coordinator
•    Coordinate and process membership applications, orientations, renewals, and expirations in a timely manner
•    Coordinate NCN’s membership displays for conferences and events
•    Serve as primary administrator of the NCN data in Tides Salesforce which includes data entry, preparation of reports, and overall maintenance and integrity of the system
•    Collaborate with Information Technology staff on database management

Fundraising and Business Development
•    Develop and manage national and local partnerships to increase NCN membership and visibility
•    Coordinate and implement fundraising activities for NCN, including general operating support, project support and events
•    Track fundraising plan and progress against goals with updates to the team as necessary
•    Draft fundraising letters, proposals and other materials
•    Schedule and coordinate logistics for NCN Steering Committee meetings

Additional Duties
•    Support NCN member consulting projects as needed, including visioning sessions, interviews, focus groups, and presentations
•    Coordinate with Finance Department on monitoring of accounts receivable and cash receipts
•    Participate in special projects as directed

Knowledge, Skills, and Abilities:
•    Ability to hold self and others accountable for high-quality, timely, and effective results
•    Demonstrated commitment to meeting the needs of internal and external clients; ability to strive for high level of satisfaction
•    Strong ability to cooperate and work collaboratively toward solutions that generally benefit all involved parties
•    Demonstrates ability to engage in a direct and truthful manner; ability to present accurate and appropriate information
•    Demonstrated ability to hold information confidential with excellent judgment
•    Demonstrates ability to maintain high-level and consistent work ethic in working relationships and all work related duties
•    Proficiency with MS Office suite of products
•    Strong verbal and written communication skills
•    Excellent project management skills; must be able to plan and manage projects both independently and with other colleagues
•    Demonstrated history of taking initiative and following through on responsibilities
•    Strong organizational, creative problem-solving and analytical skills; ability to manage situations and meet demanding deadlines.  
•    Excellent attention to detail.
•    Familiarity with email and mail marketing campaigns.
•    Ability to prioritize and balance multiple tasks and projects.
•    Experience working with database systems, Salesforce experiences a plus
•    Exceptional customer service skills.

Education and Experience:
•    Undergraduate degree or equivalent years of related work experience
•    2+ years of experience in a similar position preferably in a membership capacity for an association or nonprofit organization

Application Instructions:
Only candidates who meet the above-stated qualifications will be considered.  Your resume MUST INCLUDE A COVER LETTER EXPRESSING YOUR INTEREST IN WORKING TO SUPPORT TIDES AND WHY YOU ARE QUALIFIED FOR THIS JOB.  Please submit your application to jobs@tides.org.  No phone calls please!

Equal Employment Opportunity:
Tides is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions.

Applicants with Disabilities:
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process.  Please advise in writing of special needs at the time of application.