Temporary Associate, Client Services (Philanthropy)
Tides’ Client Services Department delivers high quality relationship management solutions to Tides’ Philanthropic partners (individual and institutional donors) and Social Venture partners (nonprofit organizations) to further Tides’ mission and our partners’ objectives. At their core, the Associate must have a strong client service orientation and be adept at managing clients’ administrative and operational needs. The Associate is the main point of contact for a portfolio of Tides’ philanthropic and/or social venture partners and will provide program-wide support to the Client Services team as needed. Although exact time allocation may vary, roughly one-half of the Associate’s time will be spent managing their client portfolio and the other half of the role will provide program-wide support.
The Associate provides exceptional service and support to ensure that clients’ objectives are met, and that those objectives reflect Tides’ mission, and comply with Tides’ policies and procedures. In addition, the Associate provides quality service to internal Tides’ service teams on a range of administrative and operational activities.
This is a new, full-time position anticipated to start early November and last approximately 12 months, ending in November 2021. The position is contingent on grant funding, which is expected to be finalized in December 2020. Employment beyond the grant term is dependent on continued grant funding and project needs. This position is based in San Francisco with an anticipated return to work scenario.Learn More and Apply
Advisor, Social Ventures
- You are passionate about supporting nonprofit operations and providing excellent client services
- You are early in your career path or looking to make a career transition into the nonprofit space and have around 5 years of demonstrated experience in client services, nonprofit operations, and/or other relevant experience
- You understand the impact nonprofits can have in making positive social change and accelerating impact
- You are energized by working directly with social change leaders to meet operational and mission driven work
- You aim for operational excellence and believe in both compliance and smart risk-taking
- You enjoy planning, consensus-building and problem-solving and you can work cross-departmentally to provide excellent service to your clients
- You have the ability to cultivate working relationships and provide internal leadership to unlock resources and increase success for socialventure partners
- You thrive in an action-oriented, agile work environment and are comfortable adapting to change
- You enjoy working both independently and in coordination with cross-functional teams and you are able to juggle multiple projects andprioritize effectively
Contracts and Compliance Specialist
The Contract and Compliance Specialist (the “Specialist”) will have primary responsibility for review and revision of contractual and grant agreements for Tides entities and fiscally sponsored projects. In particular, the Specialist will review both Tides-standard and non-standard contracts, identifying and resolving legal, risk and compliance issues associated with proposed agreements. Additionally, the Contract Specialist will develop an understanding of the Tides organizations to allow issue spotting and escalation of legal, risk and compliance issues to other members of the Legal, Risk and Compliance (“LRC”) team as appropriate. The Contract Specialist will work under the supervision of the LRC Director and work collaboratively with other members of the LRC team to ensure the contract review and approval process is efficient and effective. The Contract Specialist will also be responsible for day-to-day support of the lobbying time tracking system, preparing and filing lobbying registration and reports as needed. The ideal candidate for this position will uplift and embody Tides core values – Respect, Accountability, Creativity, Equity and Empowerment – in all areas of work and engagement with team members and partners.
The Contract Specialist is an exempt position. Exempt employees are expected to work the appropriate and necessary time I order to complete key assignments and related tasks on schedule.Learn More and Apply
Advisor, Partner Continuity
The Advisor, Partner Continuity (PC) is the primary contact for Tides partners who are entering and exiting Tides fiscal sponsorship and philanthropic services. The PC is responsible for onboarding new clients by assuring the partner is ready to fully engage with Tides’ services and service teams. The PC plays a key role in delivering exceptional client service by ensuring the accurate and timely onboarding of all agreements, including, transfer documents, contracts, leases, and grants for new partners to Tides.
The Advisor, Partner Continuity will also manage a seamless exit process for partners by assuring the partner is able to smoothly conclude the engagement and associated activities through assuming their own 501c3 status or transfering to a new fiscal sponsor. The PC role also manages fund account activity to determine candidates for closure for existing and inactive funds.
The Advisor, Partner Continuity will onboard and offboard partners with all of the following Service Team members: Strategic Partnerships and Client Services personnel who lead in partner relationships throughout the onboarding and offboarding process; Finance; ensuring all financial obligations are satisfied throughout the process; Legal, who ensure all legal obligations are satisfied; and HR, who ensures all personnel matters are satisfied. This position creates and maintains partner account records in Salesforce and acts as the primary contact to troubleshoot any entering or exiting activities. The Advisor, Partner Continuity will guide the annual review process for partners to assure that both the partner and Tides are successfully working together and able to accelerate the pace of social change together.Learn More and Apply
We are seeking a service-oriented and self-motivated professional to join Tides’ IT team. In this role, you will be responsible for managing our data architecture, optimizing our data flows between existing systems, and working with corss functional teams around continuous improvements. You will be tasked with maintaining our ERDs, helping map and support our integrations, data security, and data governance requirements.Learn More and Apply
Senior Manager, Creative
The Senior Manager, Creative is responsible for leading the creative direction, execution and evolution of the Tides brand. This role collaborates with management and internal teams to amplify Tides’ brand and advance its vision, mission and approach across key stakeholder audiences. The Senior Manager works to broaden awareness of Tides programs and priorities and deepen audience engagement across all communication channels. This important role provides holistic brand strategy thinking by infusing brand presence in all partner touchpoints through visuals, tone, voice and experience. The Senior Manager, Creative, functions as the visual brand gatekeeper, brand ambassador and evangelist within Tides by ensuring alignment and integration of branding across Tides’ entities and materials.
The ideal candidate for this San Francisco-based position will uplift and embody Tides core values – Respect, Accountability, Creativity, Equity and Empowerment – in all areas of work and engagement with team members and partners.Learn More and Apply